We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of TheViptrend (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://theviptrend.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shoes really liked, fit perfectly,. The carriage damaged the heel, spoiled the presentation. Why could not be sent in a box, very upset, what to do with them?
22 Jan 2020 11:15
Product exactly as described. Tracked was tracked all the way to Liberia.
22 Jan 2020 06:15
super super super
22 Jan 2020 05:56
The shoes are very beautiful.
22 Jan 2020 00:33
Shoes are good true smell is but it is not scary matiral good and beautiful than in the picture to the producer thank he prfesanal very well packed thanks to the rekamindu red He
21 Jan 2020 13:05
21 Jan 2020 07:40
Exelent only that it lasted a little longer than they had said but exelent
21 Jan 2020 05:07
21 Jan 2020 04:32
20 Jan 2020 13:05
20 Jan 2020 01:57
Very I podobają.
19 Jan 2020 14:22
Summer mesh peep toe sandal Sexy heel and
19 Jan 2020 08:31
All right I got cute I'm size 5/2 and I ordered 6
19 Jan 2020 02:55
18 Jan 2020 09:24
17 Jan 2020 23:49
3 Azala for size more (read reviews). One in one turned out. the color first seemed not the same, then I liked it-everything is so. Just another angle comfortable shoe. let's see when walking. I will order, it was a probe.
17 Jan 2020 09:10
Super! Size in size. As in the picture.
17 Jan 2020 03:49
Very fast delivery! Highly recommend
16 Jan 2020 21:54
Very original shoes. looks retro. comfortable. thanks to the store
16 Jan 2020 12:09
arrived quickly and good quality
16 Jan 2020 08:07
I'm happy I love it and very fast shipping
16 Jan 2020 07:43
Very good product that is the second I buy I recommend
16 Jan 2020 02:56
Cool Cool liked very much
15 Jan 2020 15:15
The shoes are super pretty. Great store Thank you.
15 Jan 2020 11:05
Good product, nice, good price and arrived fast. I recommend it