We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of TheViptrend (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://theviptrend.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Normal sneakers. Whole. malomerki, you need to take a larger size.
16 Jan 2020 01:45
Very very fast delivery I thank the store
15 Jan 2020 07:08
Arrived late but at the end of fine
14 Jan 2020 08:12
Moccasins went to Peter for almost 2 months. Packed well, not crumpled, all whole. At 38.5 I ordered 41 size and did not miss. Just right. Externally very decent.
14 Jan 2020 07:21
In size, everything came up, but there is no hope for a long sock, I was sliced cheapness)))
13 Jan 2020 22:56
13 Jan 2020 16:28
All perfect, excellent product, very satisfied
13 Jan 2020 08:54
Very fast shipping, I wear size 37,5-38 and kupiłam 39 and size fit. As for such pieniążki, it's very nice first walkers.
12 Jan 2020 22:05
The product is excellent. The store is well done!
12 Jan 2020 08:22
For such a price quite cute slippers. But with the size was mistaken. At its 38,5 took 9 and were close, although in Chinese sizes 9 is 40, but here it is necessary to add more. And in general I recommend.
11 Jan 2020 13:21
Nice but Talla girl
11 Jan 2020 11:04
"Slippers" are normal, stitched like good, the sole is good. With the size, it was unimaginable to fool-for one small, for the other large. Size choose according to foot length. In general, the goods are normal. Only pay more attention to the size to choose.
10 Jan 2020 17:00
10 Jan 2020 12:05
I ordered 3rd pair of these shoes. Very comfortable.
10 Jan 2020 08:23
Lovely shoes,soft and comfy.my daughter is gonna love it. I recommend
9 Jan 2020 10:16
I order a second time! Very satisfied
8 Jan 2020 12:23
Normal shoes, until they fell apart))
6 Jan 2020 11:07
6 Jan 2020 04:14
Everything is good, shoes like
6 Jan 2020 03:58
Lovely shoes, I recommend prodpvtsa
6 Jan 2020 03:55
Very comfortable shoes, order more by 2 sizes.
5 Jan 2020 04:06
4 Jan 2020 16:40
Ballet flats are cool, I order not the first time!!!)) I recommend the product and the store!!!
4 Jan 2020 02:37
Moccasins are cool, comfortable and light, I order a second time. Super