We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of TheViptrend (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://theviptrend.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wonderful, took centuries but worth it, was a little love, always Answer my messages when I needed. Really loved my shoe, very chic.
23 Jan 2020 04:20
Beautiful and comfortable! Very fast shipping!
21 Jan 2020 20:24
Comfortable, sat on the leg, nowhere sticks out, the only thing, the insole on one side is wider, but it can be cut
15 Jan 2020 10:09
Comfortable. The size grid corresponds. Came quickly enough
11 Jan 2020 05:27
Very beautiful it is very wonderful thank you very much
10 Jan 2020 19:43
6 Jan 2020 09:54
4 Jan 2020 07:07
Best quality thanks .
1 Jan 2020 03:06
28 Dec 2019 04:29
Very comfortable, thanks to the store
25 Dec 2019 23:43
Precious no smell
23 Dec 2019 22:42
They go in size, according to the table. The heel is comfortable, a little narrow, but it was fast, the color is not pink at all, as it writes when ordering, but beige, not light. for this price is normal.
19 Dec 2019 04:49
I love them, thanks to the best store
16 Dec 2019 08:58
Came quickly, tracked, the quality is good, 36 by 23 cm and a narrow leg just right. took for 698r, now even cheaper. I advise. look beautiful, comfortable, the heel is not high.
14 Dec 2019 03:34
Beautiful and very comfortable!
18 Nov 2019 14:00
Very comfortable, fit the shoe well
2 Nov 2019 19:59
20 Oct 2019 14:30
nice quality..color changed due to light. but its pink.
5 Oct 2019 00:40
I received the order thank you
3 Sep 2019 07:23
Very beautiful, on the foot super, delivery 20 days, everything really liked, At 24 cm 7.5
14 Aug 2019 00:44
Chic shoes, came for a month, the track was cured. Heel 6 cm, go in size, very comfortable. In life, the color is more pink than in the photo, made qualitatively) in the spout of one shoe was a bag of air, and the second, unfortunately, wrinkled, but this is fixable)